For a .pdf copy of Kyle's résumé, click here.

Summary

Seasoned project manager (PMP) looking to combine his personal passions and highly-valued skill set to provide excellent customer service to the stakeholders, from executives to end users, customers to business owners.

• Twenty-five years of professional experience in customer service, project management, and the software development lifecycle, from sales and development to training and support
• Twenty-one years of public speaking experience, including: radio broadcasting, seminar presentations, technical training classes, corporate conferences, and stakeholder meetings

Professional Experience

Charter Communications, formerly Bresnan/Optimum, Billings, MT       2007 - 2017

   Project Manager, Engineer III

• Project managed provisioning system and telephony switch migration for two Mountain States acquisitions (320,000 customers)
• Lead project manager for company-wide migration to a new, $2.4M service activation and provisioning platform
• Managed SDLC for internal development team, building in-house solutions and third-party integrations
• Supported commercial services network RFP development, and subsequent project management on service implementation

COMPUTERS UNLIMITED, Billings, MT

   Systems Consultant                                                                2006 - 2007

• Consulted prospective customers on modules necessary for a successful implementation of the TIMS Pharmacy software package

   Solutions Specialist                                                                2005 - 2007

• Managed customer accounts, analyzed customers' infrastructure and recommended products and services
• Proactively followed up on issues to ensure customer satisfaction

   TIMS Pharmacy Lead Services Representative                         1998 - 2005

   Lead support representative and implementer for the TIMS Pharmacy software package.

• Analyzed customer's issues to develop viable solutions
• Wrote technical documentation concerning program functionality
• Trained external and internal customers to use the TIMS Pharmacy package
• Prepared and presented seminars and conference sessions for groups of 2-40

WESTWOOD COLLEGE OF TECHNOLOGY, Denver, CO

   Field Admissions Representative                                            2001 - 2002

   As a college representative, presented to prospective students across Eastern Montana and Northern Wyoming the benefits of a post-secondary, technical degree.

• Offered a positive, engaging in-class presentation about planning for the future to over 2,000 students during the school year
• Followed up with students concerning their interest in the school by conducting in-home interviews to educate the student and parents about the college

SAFECO CORPORATION, Redmond, WA

   Service Coordinator/Trainer                                                   1991 - 1997

   Senior member of the Extended Hours Service Unit, a national, 24-hour call center, that handled a diverse range of calls.

• Trained unit members on job duties and call handling
• Facilitated the initial claims process for insureds and claimants, striving to meet post-loss needs
• Answered questions concerning policy coverage, billing and changes

Additional Skills

• Proficient with Microsoft Office and Microsoft Project
• Project budget management for projects in excess of $10Million
• Adept at requirements gathering, scope definition and RAID tracking
• Familiar with Agile Methodology

Education

BA, Interdisciplinary Studies, History/Political Science emphasis, Northwest College, Kirkland, WA.

• Graduate Cum Laude, 3.595 GPA
• Awarded Who's Who in American Colleges and Universities
• Recipient of Senior Speaker Award

Professional Organizations

• Project Management Institute
• Aircraft Owners and Pilots Association
• National Association of Flight Instructors
• National Sportscasters and Sportswriters Association (past)