For a .pdf copy of Kyle's résumé, click here.


Seasoned project manager (PMP) looking to combine his personal passions and highly-valued skill set to provide excellent customer service to the stakeholders, from executives to end users, customers to business owners.

  • Twenty-five years of professional experience in customer service, project management, and the software development lifecycle, from sales and development to training and support
  • Twenty-one years of public speaking experience, including: radio broadcasting, seminar presentations, technical training classes, corporate conferences, and stakeholder meetings

Professional Experience

Charter Communications, formerly Bresnan/Optimum, Billings, MT       2007 - 2017

   Project Manager, Engineer III
  • Project managed provisioning system and telephony switch migration for two Mountain States acquisitions (320,000 customers)
  • Lead project manager for company-wide migration to a new, $2.4M service activation and provisioning platform
  • Managed SDLC for internal development team, building in-house solutions and third-party integrations
  • Supported commercial services network RFP development, and subsequent project management on service implementation


   Systems Consultant                                                                2006 - 2007
  • Consulted prospective customers on modules necessary for a successful implementation of the TIMS Pharmacy software package

   Solutions Specialist                                                                2005 - 2007
  • Managed customer accounts, analyzed customers' infrastructure and recommended products and services
  • Proactively followed up on issues to ensure customer satisfaction

   TIMS Pharmacy Lead Services Representative                         1998 - 2005

   Lead support representative and implementer for the TIMS Pharmacy software package.

  • Analyzed customer's issues to develop viable solutions
  • Wrote technical documentation concerning program functionality
  • Trained external and internal customers to use the TIMS Pharmacy package
  • Prepared and presented seminars and conference sessions for groups of 2-40


   Field Admissions Representative                                            2001 - 2002

   As a college representative, presented to prospective students across Eastern Montana and Northern Wyoming the benefits of a post-secondary, technical degree.

  • Offered a positive, engaging in-class presentation about planning for the future to over 2,000 students during the school year
  • Followed up with students concerning their interest in the school by conducting in-home interviews to educate the student and parents about the college


   Service Coordinator/Trainer                                                   1991 - 1997

   Senior member of the Extended Hours Service Unit, a national, 24-hour call center, that handled a diverse range of calls.

  • Trained unit members on job duties and call handling
  • Facilitated the initial claims process for insureds and claimants, striving to meet post-loss needs
  • Answered questions concerning policy coverage, billing and changes

Additional Skills

  • Proficient with Microsoft Office and Microsoft Project
  • Project budget management for projects in excess of $10Million
  • Adept at requirements gathering, scope definition and RAID tracking
  • Familiar with Agile Methodology


BA, Interdisciplinary Studies, History/Political Science emphasis, Northwest College, Kirkland, WA.
  • Graduate Cum Laude, 3.595 GPA
  • Awarded Who's Who in American Colleges and Universities
  • Recipient of Senior Speaker Award

Professional Organizations

  • Project Management Institute
  • Aircraft Owners and Pilots Association
  • National Association of Flight Instructors
  • National Sportscasters and Sportswriters Association (past)


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